HANDLING COMPLAINTS
Imagine you are the manager of a restaurant. One morning, you arrive to work and discover a customer has called and left a message complaining about your restaurant. Call the class phone line to listen to the message. (Please leave your name after the message so your teacher knows you called.)
After listening to the message on the class phone line , post the answers to these questions:
1. What is the caller's name?
2. What are the problems? Why did the caller complain?
3. What action does the caller want you to take?
Imagine you are the manager of a restaurant. One morning, you arrive to work and discover a customer has called and left a message complaining about your restaurant. Call the class phone line to listen to the message. (Please leave your name after the message so your teacher knows you called.)
After listening to the message on the class phone line , post the answers to these questions:
1. What is the caller's name?
2. What are the problems? Why did the caller complain?
3. What action does the caller want you to take?